Intelligent customer service work order system
Self-service
Omni-channel service access/minute-second service response
Visual service process/mobile service mall
Intelligent Dispatch
Custom Manual Dispatch Auto Dispatch
Work order pool actively grabs orders
Work Order Management
30-second new work order/real-time process supervision
Full-process working hours record/automatically trigger customer return visit
Storage linkage
Handheld Query Claim Materials
Maintenance materials can be associated with warehouses, intelligent data association.
Customer Management
Customer 360 ° Management/Full Cycle Product Profile
Smart Reminder for Scheduled Tasks
Intelligent operation
Service Revenue Statistics/Satisfaction Management
Active customer reach/multi-dimensional data analysis
Product Highlights
Highly flexible process engine, work order full process follow-up
Template Preset
Multi-channel order
Planned Work Order
Multidimensional Form
Smart Dispatch
Process tracking
Storage linkage
Message Alert
Full volume report
Customer Evaluation
Multi-channel billing to meet multi-service scenarios
Customer Online Report
Customers can apply for forms through WeChat public numbers, applets, APP and other channels, which is convenient and fast;
Staff internal reporting order
Employees can report the bill of lading through the employee app client.
Online Customer Service Report
Customers can communicate by calling 400 or contacting customer service online, and customer service will make a declaration on their behalf.
Scan the two-dimensional code to report the order
Customers can scan the two-dimensional code of the small program and report for repair with one click;
Full scene coverage service is more comprehensive
Public District Repair
Customer to report for repair in public areas
Indoor paid maintenance
Customer to repair home facilities
Complaint recommendations
Customer complaints or suggestions about the service
cleaning and hygiene
Customers report on environmental sanitation and greening
Service Inquiry
Customer enquiries about service/issues
Full Process Closed Loop Work Order Process
closed-loop control
Unfinished work orders automatically generate new work orders without secondary entry.
Full message reminder
Work Order Flow Full Process Message Reminder
Process Configurable
Work Order Type Configurable Work order time limit can be configured Work Order Process Configurable
Warehouse linkage maintenance picking direction is clear
Warehouse management linkage
Work order material requisition can be associated with warehouse management, and material parts can be applied directly from the warehouse system;
Work Order Cancellation, Material Return to Warehouse
When a work order is canceled, related materials can be returned to the original warehouse for re-collection.
online payment
Customers can click on the work order on WeChat public number or applet to make online payment.
Associated Toll Center
Fees can be directly associated with the charging center module to automatically push data and bills.
Flexible ticket processing service is simpler
Work Order Reminder
Voice broadcast and message push remind the current tasks that the processor needs to handle
One-click Direct Call Customer
You can call customers directly through one key of work order information, and communication is barrier-free.
Delayed Application
Due to the failure of repair parts or the temporary inability to process, you can apply for a work order delay.
One-click order transfer, order withdrawal/add collaborators
Work order misstatement/duplicate submission can be rolled back with one click. If it cannot be processed, one click can be rolled back or collaborator can be added.
Customer Service Enhancement
Customer return visit
Customers can actively conduct 1-5-star evaluation and feedback through APP/WeChat/applet
Report Statistics
Statistics and analysis of data on multiple dimensions such as satisfaction, timeliness, work order quantity, service cost, work order source, and work order time.
Work Order Details
Managers can grasp the service work order information in real time, monitor customer public opinion at any time, and reduce customer complaints.
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