Intelligent logistics service work order system
Self-service
Mobile application center/minute-second service response
Visual whole process/service online evaluation
Intelligent Dispatch
Backstage Intelligent Dispatch/APP Self-Snatching Orders
You can apply for order transfer assistance while the work order is in progress.
Work Order Management
30-second speed creation/real-time task supervision
Working hour performance statistics/accurate customer return visit
Storage linkage
Handheld claim material/material inventory dynamic monitoring
Maintenance material association warehouse/intelligent data association
Smart Reminder
Message push in each link of the work order/intelligent supervision of the whole task process
APP, system station letter and other channels to remind
Intelligent operation
Service revenue statistics/customer satisfaction management
Active customer reach/multi-dimensional data analysis
Product Highlights
Highly flexible process engine, work order full process follow-up
Template Preset
Multi-channel order
Planned Work Order
Multidimensional Form
Smart Dispatch
Process tracking
Storage linkage
Message Alert
Full volume report
Customer Evaluation
Multi-channel maintenance orders to meet more hospital logistics service scenarios
User Line Report Form
Hospital users can apply for forms through WeChat public number, applet, APP and other channels, which is convenient and fast;
Internal reporting order
Logistics employees can quickly report the bill of lading through the employee app client.
Online Customer Service Report
Hospital users can communicate through the logistics department customer service phone or online contact customer service, customer service on behalf of the bill
Sweep the code, report the order
Hospital users can scan the two-dimensional code of the small program and report for repair with one click;
Work Order Full Scene Coverage Logistics Service More Comprehensive
Hospital public area \department repair
Medical care and hospital patients report for repair to public areas, departments and wards.
Complaint recommendations
Health care and patients (family members) make complaints or suggestions on logistics services
Hospital area cleaning and killing
Medical staff and hospital patients (family members) can report on the environmental sanitation and greening of the hospital area.
Service Inquiry
Hospital users ask questions about logistics services/work matters.
Visual supervision of the whole process of work order
Work Order Full Process Closed Loop
The whole process of logistics work orders is tracked, and unfinished maintenance work orders are automatically generated into new work orders without secondary entry.
Task Smart Reminder
Work orders flow through the whole process of message reminder, APP pop-up window, in-station letter a variety of channels.
Work Order Customization Process
Work Order Type Configurable Work order time limit can be configured Work Order Process Configurable
Intelligent storage linkage maintenance picking direction is clear
Warehouse management linkage
Work order material requisition can be associated with warehouse management, and material parts can be applied directly from the warehouse system;
Work Order Cancellation, Material Return to Warehouse
When a work order is canceled, related materials can be returned to the original warehouse for re-collection.
online payment
Medical care or patients can click on the work order on WeChat public number or applet to make online payment.
Associated Toll Center
Maintenance costs can be directly associated with the toll center module, automatically push data, billing
Work order processing is more flexible, logistics service is more efficient
Work Order Smart Reminder
Voice broadcast and message push remind logistics personnel of the current tasks to be handled
Call the repair person directly with one click.
You can call the repair person directly through one key of work order information, which is fast communication and barrier-free service.
Work Order Delay Request
It is used to handle the delay of work orders that can be applied for due to the failure of repair parts or the temporary inability to process.
Intelligent order transfer/withdrawal
Work order misstatement/duplicate submission can be rolled back with one click. If it cannot be processed, one click can be rolled back or collaborator can be added.
Pay attention to user feedback to improve service satisfaction
Service online evaluation
Repairers can actively conduct 1-5-star evaluation and feedback through APP/WeChat/applet.
Work Order Report Statistics
Statistics and analysis of data on multiple dimensions such as satisfaction, timeliness, work order quantity, service cost, work order source, and work order time.
Work Order Real-Time Supervision
Managers can grasp the service work order information in real time, monitor customer public opinion at any time, and reduce customer complaints.
Product System
Mobile Applications
Subsystem Introduction
Industry Solutions
Hospital Programme
Internet of Things
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