royal view property was established in 2016, the company is located in Shanghai. Is a collection of property management, housekeeping services, landscaping construction, information consulting services as one of the integrated services company. The 10 residential projects under the cooperation with Nuohuaiyun Property Management this time need to be unified for information management to facilitate supervision and service standards supervision and assessment.
Customer Profile
Customer Demands
this cooperation involves collaborative management and control between multiple different projects, requiring information systems to be able to solve the problem of independent operation of data between projects, while providing a summary data monitoring platform, taking into account the different data viewing and management needs between the group and the project.
- the management of property matters on the project will be specific to the role of housekeeper, which needs to be able to support the housekeeper's collection and processing of daily matters. the specific repair work order will be directly submitted to the housekeeper's account number and will need to be processed within a certain time limit. if the work order is not processed within the time limit, the work order will be automatically submitted to the housekeeper's superior responsible person. An approval process needs to be added to the work order so that each superior responsible person knows each processing process.
- is equipped with a mature and perfect community e-commerce system, which is used for online sales of some products of its own enterprises, further expanding the channels for increasing income of enterprises, and at the same time providing a more convenient shopping platform for owners.
- in addition, the enterprise needs personalized customization, which needs to be aimed at a customer's health basic situation table and health information tracking table, which is used to establish and improve customer health file information and facilitate management and service.
Solution
Nuohuaiyun Property Management is a SaaS information management system based on the Internet. It has natural advantages for multi-project collaborative office management and can well support the basic requirements of data exchange between projects, projects and headquarters or independent operation and settlement. At the same time, the three-terminal collaborative office mode of PC APP applets further distinguishes the office ports between various roles, which can meet the business demands of various scenarios in a targeted manner. For the multi-project needs of Shanghai Yuyan Property, we can adopt the mode of group and project management combined with the precise configuration of project authority to realize it, so that each project can operate independently.
- nuhuaiyun property management has a complete custom approval process mechanism, which can support the approval requirements for various businesses. for the work order approval of Shanghai yuji property, you can add a custom approval process, preset the repair approval process and relevant responsible persons in each link, follow the custom approval process with the repair business, and carefully meet the approval requirements required by the customer repair business, make business management more reasonable and standardized.
- nohuai e-commerce is a set of mature and perfect mall subsystems. at present, it has realized seamless docking with nohuai cloud property management and can realize business intercommunication. it can not only be used for the display and sales of customers' commodities, but also be linked with property charges. the points generated by the charges are used for the mall to exchange corresponding commodities, etc.
- for the customer's customization requirements, the person in charge of the customer party personally came to nohuai company for on-the-spot investigation, and conducted face-to-face communication with business managers, technicians, etc. to confirm the requirements, so as to ensure our understanding of the details of the customization requirements, such as adding abnormal display of repair report, display of customer failure, statistics of arrears according to the number of households, and statistics of charging rights according to the number of households. At the same time, this move for off-site customers can also dispel concerns about cooperation with foreign suppliers and strengthen the foundation of cooperation and trust between the two sides.
Project Summary
the customer found a software company to develop a property system before, but due to various reasons, it could not be delivered as scheduled. therefore, in the process of this cooperation, the customer was more cautious in the selection of suppliers, and made various investigations on the service capability and delivery capability of suppliers, including on-the-spot investigation in nohuai, investigating the real customers that nohuai has cooperated with, and inspecting the technical team, etc., and finally finalized the cooperation. Nuo Huaiyun has 18 years of custom development experience, coupled with 10 years of deep cultivation in the property industry, the control of industry needs and the attention to market prospects will be more profound and forward-looking, and will be more able to integrate into the role of property customers, starting from users to design product processes and plans, so that customized functions can better meet the actual scene needs of customers. Furthermore, Nuo Huaiyun has practical experience in serving many large and medium-sized enterprises such as Huayu Group, Suda Group, Guotou Hami Group, etc., and its technical strength and service capabilities are more worthy of recognition.
Customer Evaluation
Nuohuaiyun Property Management allows our multi-project to achieve integrated management. The group knows the situation of sub-projects well, and can better establish complete property service standards and service plans to provide owners with better services.
张先生
御见物业业务部
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