Ruiying Hotel Property, a company specializing in providing all-round operation and management services for properties and hotels, is headquartered in Beijing. At present, it has established Inner Mongolia, Yinchuan, Wuhan, Nanjing, Jinan, Tianjin, Nanchang, and Hebei in China. Many branches use the Nuohuai property management system to manage projects deployed across the country.
Project Background
Project Overview
the cooperation projects between nohuai and ruiying property include the residential management projects of ruiying located in Beijing, such as boyaxi garden, fengdanlishe, aodong 18, fucheng garden, jinshang international, merry new world, the fourth generation of tianyang city in Qian 'an, and huizeyuan in Yinchuan. In the later period, many projects such as Yuanmingyuan Garden Villa, Fucheng Garden, Jinshang International, Haipelangxuan, Pangu Acropolis and so on were launched one after another.
the Nuowai cloud property management system service provided by Nuowai for ruiying property was launched in August 2016 and officially opened on August 1, 2016. it is currently operating normally. At first, the customer was worried that the system could not fully meet the needs, so he decided to launch two projects as a pilot. After two months of actual use, Ruiying is very satisfied with the system function and after-sales service, and has successively launched other projects in Beijing, Hebei and other places. The 15 projects that have been launched are currently in normal use, and the later projects are still being launched one after another. With the continuous expansion of the business field of Ruiying Property, several projects are added every year and incorporated into the system for unified intelligent management.
Customer Demands
Ruiying Property has many projects under its management, with diversified property types and complex projects. It is hoped that the new property management system will be launched to promote to form a unified management standard and strengthen the brand effect.
requires the entrance of the property management system to be embedded into Ruiying's existing office platform, unified entrance management .
at the same time, the original historical data of each project need to be moved into the new system. some used to be manual accounts, paper and excel, and some used to be from other systems. all of them were migrated and imported into the new system.
Project Summary
ruiying manages many projects, property types are also diversified, and the project situation is complicated . at first, we were worried that the system could not fully meet the needs, so we decided to launch two projects as pilot projects first. if the results are good, we will purchase more projects and launch other projects one after another. The first on-line pilot projects are Boyaxi Garden in Beijing and Hui Ze Garden in Yinchuan. After 2 months of actual use, Ruiying is very satisfied with the system functions and after-sales service, and has successively launched other projects in Beijing and other places.
the specific situation of each project is specific and complicated . some residential areas have been under management for more than 10 years. historical data is heavy, which is time-consuming, laborious and error-prone. in view of this situation, it is agreed to communicate with customers that has adopted the method of going online in batches . at the same time, in order to ensure that many projects can be successfully completed according to the steps of the going-online plan, the regular meeting will be held at 2: 00 p.m. every Thursday to check the going-online progress of various projects and solve any problems in time.
in the early stage of the launch, the person in charge of the implementation of nohuai software had two in-depth communications with the senior management and chief financial officer of Beijing ruiying property, to determine the unified requirements at the lower group level and formulate the binding rules . A special note printed with the company logo and a unified distribution ticket number was subsequently customized.
in terms of financial supervision, due to the large number of projects and their location in various parts of the country, the time for payment reconciliation is different, and the statistical cycles of monthly and annual reports are also different. for example, boyaxi garden counts annual reports according to natural years, while Yinchuan huize garden counts December to November of the following year as a fiscal year. In view of these special situations, the system provides many configuration items, and each project can make specific settings according to the actual situation to meet their different needs.
although the property management system is a back-office system used by internal employees, the owners are involved in all aspects of charging, charging, meter reading, decoration, reporting for repair, parking management, etc., which precisely reflects the management level and image of the property enterprise and is especially important for the property company. A good property management system, can help enterprises, valuable to customers, is our greatest harvest and gratification.
When serving Ruiying, it provides not only its own mature technology and products, but also a deep understanding of industry customer service and customer experience. This interactive service that combines management consulting with IT implementation is one of the keys to successful system implementation. Nuo Huai's success comes from the success of customers, which is the belief that Nuo Huai has always adhered.
Customer Evaluation
The Nuohuai property system is very easy to use. Our organizational structure is relatively complicated. There are branches, management offices, etc. There are many items below. The charging requirements of different places are different from those of fiscal year statistics. The Nuohuai system can well meet our various special needs, and the after-sales service is also in place in a timely manner. Later, several additional items were purchased at the previously promised preferential price, with high cost performance, heavy commitment and trustworthy!
王女士
瑞赢酒店物业北京分公司业务部
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